We understand that getting your pet's products quickly is very important to you and therefore we make every effort to process and fulfill your order as fast as possible.

We currently deliver our products only within Dubai and Sharjah through our professional in-house logistics team.

IMPORTANT NOTICE: If you live in another Emirate and wish to place an order, please get in touch with our customer care team on customercare@pethaus.com as we would require a certain min. order amount for other Emirates. In these cases it can take up to 3 - 5 working days for the order to be delivered.

Please note that due to COVID restrictions of entering the Emirate of Abu Dhabi we cannot accept any orders to be delivered to this Emirate. 

Delivery Charges:

Pet Haus offers FREE delivery on orders of AED 100/- or more. If orders are under AED 100/- an AED 20/- delivery fee will apply.

Delivery locations, days and schedule:

Deliveries to Dubai and Sharjah (Monday to Saturday, no deliveries on Sundays) - provided all items are available in stock:

• Orders received before 11am will be scheduled to be delivered on the next day provided all items are available in stock or with the supplier.
• Orders received after 11am will be scheduled for delivery the day after next day. 
• During times of large discounts and sales, orders will be delivered within 3 working days.
• Orders received after 5PM on Saturday and on Sunday will be fulfilled on Tuesday (unless items are available in our stock, then we will fulfill next day, apart from Sundays)
• Orders received on Sundays will be fulfilled on Tuesdays (unless items are available in our stock, then we will fulfil next day)
• Only orders with a clear and full delivery address will be processed. If you provided the wrong delivery address by accident, please get in touch with our customer service team in order to update your delivery details
• Please note we currently do not delivery on Sundays. 

HOLIDAY DELIVERY SCHEDULE

In the event of a public holiday (Eid holidays, Christmas, National Day etc.) deliveries might be delayed:

• If items are available in our stock, we will deliver within the above standard delivery terms.
• If items need to be ordered with our suppliers, there will be a delay in deliveries for such items as our suppliers are closed over public holidays.
• We can arrange for split delivery at no extra cost to our customers - items available in our own stock will be delivered as per our standard delivery terms, items that need to be ordered with the suppliers will be delivered after the holiday period.  
• We do apologize for any delays. Please plan your orders over public holidays accordingly. 
• We do not deliver on Christmas Day, 25 December. 

Payment Options

At PetHaus.com we understand that the safety of your personal information is extremely important. We use all the security tools at our disposal to protect your personal data and your credit card information from unauthorised access.

We currently offer the following forms of payment:

• Cash/Card on Delivery (AED only)
• Online Credit Card Payment (Visa and MasterCard)

We only accept AED currency as payment option for both cash on delivery and credit card payment.

Payments will be made in AED. If payments are not received prior to delivery, PetHaus.com holds the right to cancel or reschedule deliveries.

If the mode of Payment is Online Payment (Visa & MasterCard or American Express) Customers will receive a payment confirmation SMS from their bank.

Receiving of your Package

If you know you might not be in for your delivery, please leave details in the comments box upon placing your order where you would like your order to be left. Please note that for cash-on-delivery orders we cannot leave your package unless it has been paid for. 

Delivery Schedule

We deliver as per above detailed delivery schedule, provided all items are in stock, in Dubai and Sharjah from Monday - Saturday from 9am - 6pm

We can deliver to other Emirates upon request. A certain order amount needs to be met. Please contact us before you place your order.  Please note that we are currently not delivering to Abu Dhabi due to COVID restrictions.