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We understand that getting your pet's products quickly is very important to you and therefore we make every effort to process and fulfil your order as fast as possible.
We currently deliver our products within Dubai through our professional in-house logistics team. Orders to other Emirates will be delivered by a professional courier company and can take 3 working days to be delivered.
IMPORTANT NOTICE: Deliveries to other Emirates can take up to 3 - 5 working days to be delivered.
Delivery Charges:
Pet Haus offers FREE delivery on orders of AED 100/- or more.
For orders under AED100 we charge a delivery fee of AED25.00
Delivery locations, days and schedule:
Deliveries to Dubai (7 days a week) - provided all items are available in stock:
Deliveries to Other Emirates:
Abu Dhabi/Sharjah/Ajman: Every day deliveries - delivery to be expected 3 days after order is placed.
RAK/Fujairah/UAQ: Deliveries on Saturday and Tuesday only
Al Ain: Deliveries on Saturday and Tuesday only
HOLIDAY DELIVERY SCHEDULE
In the event of a public holiday (Eid holidays, Christmas, National Day etc.) deliveries might be delayed:
Payment Options
At PetHaus.com we understand that the safety of your personal information is extremely important. We use all the security tools at our disposal to protect your personal data and your credit card information from unauthorised access.
We currently offer the following forms of payment:
We only accept AED currency as payment option for both cash on delivery and credit card payment.
Payments will be made in AED. If payments are not received prior to delivery, PetHaus.com holds the right to cancel or reschedule deliveries.
If the mode of Payment is Online Payment (Visa & MasterCard or American Express) Customers will receive a payment confirmation SMS from their bank.
Receiving of your Package
If you know you might not be in for your delivery, please leave details in the comments box upon placing your order where you would like your order to be left. Please note that for cash-on-delivery orders we cannot leave your package unless it has been paid for.
Delivery Schedule
We deliver as per above detailed delivery schedule, provided all items are in stock, in Dubai 7 days/week from 10am - 6pm.
Delivery to other Emirates (Sharjah, Ajman, Abu Dhabi, UAQ, Ras Al Khaimah, Fujairah) can take 3-5 working days to be delivered.
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